On March 19, 2020, Governor Jared Polis of Colorado announced an executive order “temporarily suspending elective and non-essential surgeries and procedures to preserve important medical equipment, like personal protective equipment and ventilators, needed to combat COVID-19. In response to Governor Polis’s order as well as the guidance provided by our local, state, and federal authorities and many national medical associations, ICON Eyecare closed all practice locations and canceled all elective surgical procedures, with the exception of urgent and emergent cases, in order to limit the number of patient, doctor, and staff interactions and to do our part in slowing the spread of the novel COVID-19 virus.
During this time of closure, our medical directors and leadership teams have continued to monitor both national and local guidelines to ensure the safety of our patients and employees, and also to guide our operational decisions. During the week of April 26th, updated guidance from the White House along with Governor Polis’s executive order D 2020-045 permitting the Limited Recommencement of Voluntary or Elective Surgeries and Procedures in Colorado (issued on Sunday, April 26) provided our Physician Advisory Board with the necessary and valuable information to lead to the re-opening of our practice locations.
The medical leadership team at ICON Eyecare began seeing a limited number of appointment types at select locations on Monday, May 11, 2020. We have and will continue to abide by all rules and regulations of our local and federal government, as well as taking the following additional precautions in order to maintain the safety and well-being of our patients and staff.
Check-In & Appointments: Mandatory Precautions
Appointments will be limited to 4 per hour, per doctor, spaced fifteen minutes apart. A member of our staff will escort you into the clinic. Upon entry to our offices, all patients and staff who enter the building are required to WEAR A MASK and wash/sanitize their hands thoroughly. Our offices have ready access to hand sanitizers for the frequent use of patients, office staff, and mandatory caregivers. Once inside the clinic, a staff member will escort you through the entire process of your visit. If you need to use the restroom, please do so at the beginning of your visit. Temperature checks for both patients and employees will be taken at the door upon entry. Any patient with a temperature of 99.5 F or above will need to reschedule their appointment. Any staff member with a temperature of 99.5 F or above will be sent home.
Patients and employees must wear a mask or face covering at all times, no exceptions. No guests will be allowed to accompany patients during their appointment unless the patient needs specific assistance. We ask that any guest please wait in their vehicle. Our waiting areas and check-in/out have been arranged to allow for physical distancing. At the end of your doctor’s visit, one of our staff members will schedule any follow-up visits with your doctor in your clinic room, then escort you out of the clinic.
We are screening all patients to check for history and symptoms that might indicate the presence of COVID-19. This is occurring both through our phone representatives when a patient calls to schedule an appointment and when the patient checks-in at our front desk on their date of service.
All patients will be required to verify and will be screened upon check-in, that they have been symptom-free for the past 14 days. Any patient who has experienced symptoms associated with COVID-19 within the past 14 days will be required to reschedule their appointment and urged to stay home to prevent possible virus spread. Symptoms to watch for, and included in our check-in screening: cough, fever, and shortness of breath. If you are unsure, reschedule.
Medical Staff: Additional Training & Protocol
All members of our medical staff have received an additional briefing, training, and implemented protocols per the CDC and WHO. Our staff has access to proper supplies to provide maximum safety to our patients including masks, gloves, sanitizer, and are allowing extra time in clinic schedules to ensure protocols are followed safely and effectively.
Office Cleaning – Virus Killing Sanitation
Each area, including the waiting room, the testing room, and the clinic rooms will be sanitized between each patient.
In addition, throughout the day, our office is being cleaned, sanitized, and disinfected. Frequently touched surfaces such as door handles, countertops, payment processing points, are thoroughly cleaned and sanitized on a regular schedule. We are following the Center for Disease Control guidance, using cleaning products designed to kill virus germs.
Resources – What Can Patients Do?
All patients are encouraged to follow CDC guidelines, including handwashing, using hand sanitizer, frequent cleaning of often-used surfaces, and social distancing.
For Additional COVID-19 Resources, please visit: